Privacy policy

Privacy Policy – [Your Business Name]

1. Introduction

[Your Business Name] ("we", "us", "our") is committed to protecting the privacy of our customers, suppliers, and stakeholders.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, purchasing from us, or providing your personal information, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Identity information: name, business name, ABN/ACN.
  • Contact details: phone number, email, postal and physical addresses.
  • Payment details: bank account or credit card information (processed securely through third-party payment gateways – not stored by us).
  • Business records: purchase history, invoices, service requests.
  • Website usage: IP address, browser type, cookies, and analytics data.

3. How We Collect Information

We collect personal information when you:

  • Place an order for machinery, parts, or services.
  • Request a freight/shipping quote.
  • Subscribe to our mailing list or marketing promotions.
  • Interact with us via phone, email, website, or social media.
  • Apply for a trade account or credit terms.

We may also collect information from publicly available sources, credit reporting bodies, or business partners where permitted by law.

4. Purpose of Collection

We collect and use personal information for the following purposes:

  • To process orders, payments, and deliveries.
  • To communicate order updates, service information, and support.
  • To manage accounts, warranties, and after-sales service.
  • To send marketing and promotional material (where you have opted in).
  • To comply with legal obligations (e.g. tax, record-keeping, product recalls).

5. Disclosure of Information

We may disclose personal information to:

  • Freight and logistics providers to deliver your machinery.
  • Payment processors and banks for secure transactions.
  • IT and software providers who support our systems.
  • Professional advisers (accountants, insurers, legal advisers).
  • Government authorities where required by law.

We do not sell or rent your personal information to third parties.

6. Storage & Security

  • Personal information is stored electronically in secure, access-controlled systems.
  • We take reasonable steps to protect against misuse, loss, unauthorised access, modification, or disclosure.
  • Sensitive financial details (credit card numbers, banking details) are processed securely and not retained in our systems.

7. Overseas Disclosure

Where required for shipping, warranty, or technical support, personal information may be disclosed to overseas suppliers or logistics companies.
We take reasonable steps to ensure such recipients comply with privacy standards equivalent to the APPs.

8. Access & Correction

You may request access to the personal information we hold about you, or request corrections, by contacting us in writing.
We will respond within a reasonable time, in line with the APPs.

9. Marketing & Opt-Out

We may use your contact details to send promotional offers, newsletters, or updates.
You may opt out at any time by:

  • Clicking the "unsubscribe" link in emails, or
  • Contacting us directly.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us.
We will investigate and respond in writing within 30 days. If you are unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

For privacy-related enquiries:

[Your Business Name]
ABN: [Insert ABN]
Phone: [Insert phone]
Email: [Insert email]
Address: [Insert business address]